Privacy & Cookies

Information we collect from you & how it’s used


Your name and contact details

(full name, shipping and billing address(es), telephone number(s), email address) 


- Organising delivery of your orders to you. 


- Sending you messages via email or text so you know when your order will arrive or if there are any issues you need to be aware of.


- Sending you promotional materials or information by email or text message (FYI, we won’t send these without getting your permission first and you can opt out or unsubscribe at any time). 


- Detecting and preventing fraud.


Your payment information

(card number, expiry date and security/CVV code) 


- Taking payment for orders you place and issuing refunds where necessary. 


- Detecting and preventing fraud.


Your order history 

(what you’ve previously purchased from Lunaco)


- Providing customer support and handling returns where necessary. 


- Analysis of what our customers have purchased. 


Your contact history with us 

(what you’ve previously said in communication with Lunaco via email, live chat or social media) 


- Providing customer support and handling returns where necessary. 


- Training our staff to deal with similar situations in the future. 


The device you are using to browse our website

(IP address, location data (if you choose to share it with us) and the type of device you’re using (e.g. laptop, mobile phone, etc.))


- To give you the best possible experience when browsing the Website.


- Detecting and preventing fraud.


Sharing your information


Lunaco will never sell any of your personal data to an unauthorised third party – this includes your name, address(es), email address, telephone number(s). Your data is safe with us.


However, you do need to be aware that we share your data with the following companies/people: 


- Companies that assist in the fulfilment and delivery of your order, some examples are payment service providers, warehouse picking and packing teams and courier companies. 


- Service providers that help us run things behind the scenes, such as website hosts, advertising companies and marketing agencies.


- Law enforcement and fraud prevention agencies where necessary.


Marketing and promotional messages


If you’ve given us permission, we’ll send you marketing and promotional messages by email, from time to time, to keep you up to date with what’s happening here at Lunaco. 


If you change your mind and no longer want to receive these messages from us, you can opt out at any time. You can do this by: 


- Clicking the ‘Unsubscribe’ link at the bottom of any of our emails. 


- Contacting us. Click here to go to the contact page.


Keeping your information


If you’ve opted in to receive marketing messages from us, we’ll keep your email address on our systems until you click the unsubscribe link at the bottom of any of our emails or have told us that you no longer wish to receive them. 


When you place an order through the Website, we will maintain your order history for our records unless you ask us to delete this information. 


You can contact us at any time and request us to close your account and delete all the information we have on you – just click here to go to the contact page. 


If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce these Terms & Conditions, we may also hold of some of your information as required, even after you have closed your account or it is no longer needed to provide a service to you. 


Your Rights

Under data protection law, you have rights including: 


Your right of access 

You have the right to ask us for copies of your personal information. 


Your right to rectification 

You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  


Your right to erasure 

You have the right to ask us to erase your personal information in certain circumstances. 


Your right to restriction of processing 

You have the right to ask us to restrict the processing of your information in certain circumstances. 


Your right to object to processing 

You have the right to object to the processing of your personal data in certain circumstances. 


Your right to data portability 

You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. 


We won’t charge you anything for exercising your rights. If you make a request, we will respond to you we will respond to you within 14 days. If you wish to make a request, click here to go to the contact page.


Cookies



Changes to this Policy


We may update this privacy and cookies policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


Have a complaint or need to get in touch with us?


If you have any questions about any of our policies, you would like us to stop using your information or exercise any of your rights please don’t hesitate to contact us. 


You can do so by clicking here to go to the contact page. 


Alternatively, you can: 


Email us at: info@lunaco.co.uk 


Or, write to us at: 


Lunaco 

Unit 8 Rockhaven Park 

Kembrey Street 

Swindon

Wiltshire 

SN2 8BB 


You can also complain to the ICO if you are unhappy with how we have used your data. 


The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

Helpline number: 0303 123 1113